Sunday, May 22, 2011

Los Angeles Lawyers: Google Alert - "Los Angeles" "accident" "lawyers"

"Los Angeles Bankruptcy Lawyers"

Sunday, January 30, 2011

Can I File Bankruptcy Twice - How Often Can You File for Bankruptcy?

Can I File Bankruptcy Twice - How Often Can You File for Bankruptcy?

Tuesday, March 23, 2010

How to File for Bankruptcy in California | eHow.com

How to File for Bankruptcy in California | eHow.com

Monday, September 10, 2007

Caribbean call centres booming: 14,000 Jamaican agents

The Caribbean has become the new central hot spot for call centers. Companies are always looking at reducing their costs while maintaining quality. The key question is whether the Caribbean offers a work force that is sufficiently fluent in English to comprehend and really understand the problems of American consumers. The key problems with Indian call centers has always been that they fail to connect with American consumers, language fluency limits their level of understanding, and they sound scripted. Can Caribbean call centers offer a solutions to these issues?

http://www.jamaica-gleaner.com/gleaner/20070909/business/business7.html

Thursday, August 23, 2007

The International Chamber of E-Commerce provided resources related to call centers for e-commerce businesses.

http://www.chamberecommerce.com/call_centers.htm

Labels: , , , , ,


Balancing Sales and Service in a Call Center

Generating sales for any organization can be a challenge. When it is to happen in a call center that has traditionally focused on service, the challenges can seem insurmountable. This does not have to be reality, however. Call centers can generate significant sales and profits, but it does not come easily or immediately.

http://www.ecommercetimes.com/story/58760.html

Friday, August 17, 2007

When Eight Is Not Enough

Phone calls, faxes, e-mail, Web chat: If only one hand knew what the other was doing. If only you had enough hands. Instead the fragmented, disconnected state of customer service among e-retailers shows up in abandoned shopping carts, confusing return policies, backlogged orders and other signs that
high-tech promises are often mired in low-touch problems.

http://www.internetretailer.com/internet/marketing-conference/643490818-when-eight-not-enough.html

Labels: , , ,


E-service, e-commerce create call center challenges

The popularity of e-commerce and online self-service continues to grow, and perhaps surprisingly, so does the commitment of some customers to address their purchase and service issues through the contact center. But with that evolution come several challenges that managers must address, because despite these online advancements, the calls keep coming.

http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1250171,00.html

Labels: , , , , ,


Preparing your e-commerce call center with a customer-centric technology framework: Part III

The rapid expansion of e-commerce as a successful sales channel is driving customers to the Web. So it follows that ecommerce must be easing the burden on call centers, which were designed to serve more traditional sales channels, right? Not so. E-commerce is changing the way call centers manage customer interaction, forcing companies to rethink customer service and demanding greater efficiency from sales and marketing efforts - not reducing call center traffic. Why not?

http://findarticles.com/p/articles/mi_qa3877/is_199907/ai_n8864313

Labels: , , , ,


Tuesday, July 31, 2007

E-service, e-commerce create call center challenges

The popularity of e-commerce and online self-service continues to grow, and perhaps surprisingly, so does the commitment of some customers to address their purchase and service issues through the contact center. But with that evolution come several challenges that managers must address, because despite these online advancements, the calls keep coming.

http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1250171,00.html

Labels: , , ,


The Virtual Call Center: Finding the Right Formula

Best in Class companies realize that in addition to setting up a network of virtual agents, they must also provide other channels of support, such as Web and e-mail, to allow customers to obtain answers to their questions in their channel of choice. This is key for companies to enhance the overall customer experience, while reducing costs.
http://www.ecommercetimes.com/story/58506.html

Labels: , ,


This page is powered by Blogger. Isn't yours?

Subscribe to Posts [Atom]