Tuesday, July 31, 2007
The Virtual Call Center: Finding the Right Formula
Best in Class companies realize that in addition to setting up a network of virtual agents, they must also provide other channels of support, such as Web and e-mail, to allow customers to obtain answers to their questions in their channel of choice. This is key for companies to enhance the overall customer experience, while reducing costs.
http://www.ecommercetimes.com/story/58506.html
http://www.ecommercetimes.com/story/58506.html
Labels: call center, customer service, e-commerce
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