E-COMMERCE AND MAIL-ORDER CALL CENTER ASSISTANCE

The International Chamber of E-Commerce provided resources related to call centers for e-commerce businesses.

http://www.chamberecommerce.com/call_centers.htm

Labels: call center, call center outsourcing, call centers, contact center, inbound call center, order taking

NomKa Call Centers discusses how it is using its customer service representatives to better understand how to balance technology and humans. NomKa is gathering key information from its customer service representatives to meet the needs of its customers when using automation.


http://www.24-7pressrelease.com/view_press_release.php?rID=19180

Call Center

Labels: call center, call center outsourcing, call centers, inbound call center